Corsair, designer of high-performance components to the PC hardware market, said it continues to lead in quantifiable service quality over its rivals by achieving an industry leading 95% TAT (Turn Around Time).
They offer email support which includes system configuration, compatibility, technical issues and product specific technical issues within 24-48 hrs of contacting service center. Kaizen Infoserve, the authorized service partner of Corsair with a strong network of 18 service centers across India provides RMA services for entire range of Corsair products in India and has been a defining performer in this impressive run of Corsair’s customer satisfaction drive.
“While buying decisions are influenced by convenience, value for money, majority of consumers make their purchases based on the quality of customer service. Customers want and expect high-quality service, especially as they focus on getting good ‘value for their money’ products,” said M A Mannan, Country Manager – India at Corsair. “This journey, with customer centric approach and strategy of having Kaizen in providing time bound quality service has been fruitful for us. We at Corsair always strive to offer quality stuffs, be it the product offering or after sale support. We are willing to spend more on quality service which substantially increases customers and gains competitive advantage.”
All Corsair products are built with quality and has minimal RMA rate. However, service for components segment portfolio is very minimal with an incoming RMA of less than 1% of the sales figures which is remarkable and again leading figure in industry. Servicing of Corsair range of products takes place at their hub – Taiwan following a uniform and industry standard service policy and provides support for partners and the customers.