Genesys, the global leader in omnichannel customer experience (CX) and contact centre solutions, has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time.
For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.”
The 2017 report on the Magic Quadrant for Contact Center Infrastructure, Worldwide, evaluated 12 different contact center infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers and Leaders. Gartner defines Leaders as companies that execute well against their current vision and are well positioned for tomorrow.
“We believe our ninth consecutive time as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide can be attributed to our long-term strategy and commitment to the market, passionate focus on our customers, and investment in our Customer Experience Platform,” said Merijn te Booij, chief marketing officer at Genesys. “This year, we credit our position as the overall leader on both axes to our unique capability of delivering true omnichannel engagement, including omnichannel journey management and omnichannel context sharing, across marketing, sales and services.”