HCL Infosystems said it will offer Avaya’s complete portfolio of customer and team engagement and data networking solutions and services to its customers across different industry sectors.
Speaking on the alliance, Madhavan P, SVP (Office Automation), HCL Services Ltd., said, “We are delighted to partner with Avaya to offer its cutting-edge technologies to enable our customers to better meet the evolving demands of a hyper-connected business environment. This is in line with our mission to add the utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, especially in emerging technologies such as IOT, Mobility & Cloud, which are becoming imperative for digital transformation.”
Vishal Aggarwal, MD (India and SAARC), Avaya, commented, “By working with an innovative company like HCL Infosystems that has pioneered IT in India, we can deliver best-of-breed-technology services and solutions that give enterprises a competitive edge through greater agility. HCL Infosystems’ strong footprint, brand reputation and industry expertise will help us grow our presence across India.”
This partnership will help HCL Infosystems and Avaya to enable their enterprise customers through a range of best-in-class communication solutions, including unified communications, contact center, mobility and video conferencing facilities. HCL Infosystems’ pan-India presence will enable customers across the country to gain access to Avaya’s leading-edge solutions and services. HCL will also offer smart applications from Avaya to help enterprises make informed decisions that can transition them into truly digital enterprises.
Digital transformation is increasingly gaining importance in corporate growth strategies as it empowers businesses, vendors and channel partners to significantly enhance customer experience and achieve higher levels of engagement.