Knowlarity, the leading cloud communications provider, said it has implemented Amber, an AI chatbot built by HR Analytics start-up InFeedo, into its HR program.
The cloud telephony company is said to be the second company in India to adopt AI in HR to engage employees and predict attrition.
Knowlarity’s HR practices have been emboldened by the integration of InFeedo’s HR analytics AI software that has enhanced the effectiveness in engaging employees and identifying their issues.
Amber has served as a virtual assistant to the CEO and has helped his HR identify those employees who need attention across Knowlarity’s Bangalore, Singapore and Dubai offices. It has been highly successful in gathering information regarding the emotional quotient of Knowlarity’s employees, identifying their problems, structuring them into easily consumable bits of information and assisting the CEO in taking decisions that involve predicting human behaviour.
Interestingly, Knowlarity’s employees were able to have meaningful conversations with Amber as it engaged with them not through some drab, mechanical questionnaires or form surveys, but by having free flowing and blended conversations where they could truly express themselves.
Ambarish Gupta, Founder and CEO, Knowlarity pointed out, “The process of engaging employees is not just an art but there is a lot of science to it, and this is where InFeedo’s Amber comes in. Generating useful, fruitful, truthful and highly personalized information that is completely automated is what InFeedo’s product does, and in the process, acts as the sturdiest glue that keeps the organization strongly together.”
Describing the process of Amber’s inception, Tanmaya Jain, Founder, inFeedo, said, “We are extremely proud that Amber has been successful in helping Knowlarity’s human resource teams completely cut down their time spent on feedback collection activities and instead focus their energy on action planning around the critical cases. We are thankful to them for trusting Amber and sharing our vision of making the voice of every employee felt heard and valued.”