IT services major HCL Technologies has partnered with Alstom to leverage its IT infrastructure capabilities to provide workplace engineering services, roll out PC as a Service (PCaaS) for 30,000 users worldwide and will enable local end-user support services across 360 locations in 62 countries.
Alstom is a supplier of systems, equipment and services in the railway sector.
Additionally, HCL will establish a multi lingual global service desk offering support for Alstom in 11 languages including more than 50% French speaking users.
These services will be delivered by leveraging HCL’s three global delivery centers located in Poland, Brazil and India. As part of this partnership, HCL will also set up the organisation’s Services Integration and Management (SIAM) function from conception, enabling Alstom to achieve ‘multi sourcing service integration’.
Christine Heckmann, CIO, Alstom, said, “Following the sale of Alstom Energy and central support functions to GE on 2nd November, it was our priority to ensure a smooth and continuous IT operations, to embrace the digital economy in our transformational objectives while optimizing costs. In order to that, we needed to count on the best IT Partner who can help define, develop and implement our IT transformation roadmap for the next 5 years. As such, HCL was the right partner for Alstom as we found HCL to be flexible, agile and having a collaborative approach and these were also the most important criteria we were looking for in a partner.”
“Our track record in carrying out build, operate and transfer projects, and implementing multi-sourcing services integration gave Alstom the confidence that we were their ideal technology partner. One of the pillars of our core philosophy is being flexible and agile in our approach, so we are well-positioned to align seamlessly and respond to the demands of this exciting start-up business as it evolves rapidly,” said Ashish Gupta, Corporate VP & Head-Diversified Industries & Infrastructure Services, EMEA, HCL Technologies.